Student Complaints or Grievances
Students with issues receiving accommodations or trouble resolving accommodation-related issues with faculty or staff can submit a written statement to the Office of Student Accessibility Services (SAS). This procedure allows the Office of Student Accessibility Services to provide support and advocate on the student’s behalf. To begin the process, send a report to the SAS department email, accessibility@okstate.edu. Your report should include the following:
- Name of the person or department involved.
- Course name and number if the situation involves a professor.
- Date the situation occurred.
- If relevant, the location of the incident/situation.
- A brief synopsis of what occurred.
- The desired outcome. (Example: Retake an exam with requested accommodations)
The Process
- Student Accessibility Services will first encourage the student to informally resolve the dispute by speaking directly to the parties involved.
- Should no response be received from the staff, faculty, or parties involved, Student Accessibility Services will attempt to contact the staff/faculty/parties involved to discuss the student’s complaint.
- If appropriate accommodations are not implemented, a resolution cannot be achieved, or if the student is not satisfied with the resolution, the student will be directed to contact the head of the department involved.
- If after discussion with the department head, a resolution is still not achieved, or if the student is not satisfied with the resolution, the student’s complaint is elevated to “grievance” status. The student will then be directed to contact the Office of Academic Affairs to complete a formal Academic Affairs grievance form and be advised of further steps to be taken.
Jamie Milek
Dir EO/Title IX Coor
401 General Academic Building
Oklahoma State University
Phone: (405) 744-1156
Email: jamie.milek@okstate.edu